From: Poland
Location: Kraków, PL
On Useme since 17 September 2019
Categories
CV / Résumé
Jan 2023 - Now
Team Leader of Customer Success Team
CallPage
Zarządzanie zespołem: KPI, strategie, szkolenia, wsparcie, poprawa wyników. Praca z klientami: optymalizacja systemu, nowe funkcje, doradztwo, spotkania. Rozwój produktu: współpraca międzydziałowa, roadmapa wg trendów i feedbacku klientów.
Jan 2022 - Now
Leader of Customer Success Team
Droids On Roids
Managing team: KPIs, strategy, training, support. Projects: client updates, budgets, relationships, guidance, feedback, upsell. Back office: forecasts, availability, holidays, worklogs, invoicing.
Jan 2021 - Now
Account Manager
The Codest
Built processes from scratch incl. AM role & HubSpot workflows. Managed client–dev cooperation, ensured smooth delivery, handled issues. Worked with Allocation Team on staffing. Partnered with Backoffice on KPIs, margins & time tracking.
Jan 2019 - Now
Head of Sales/ Product Owner
GMI Group - Software House
Managing sales team: KPIs, strategy, training, support. Leads: generation, relationships, briefs, creative collaboration, estimates, closing. Content: website, blogs, webinars. Projects: client updates, budget, backlog, meetings, feature testing.
Jan 2018 - Now
Business Developer
SEEDiA.city
Sales: lead generation, distributor acquisition, client relations, negotiations, estimates, closing deals. Content: promo materials & 3D mockups. Orders: production coordination, deadlines, updates, global logistics. Events: promoting smart furniture