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From: Poland

Location: Kraków, PL

On Useme since 17 September 2019

CV / Résumé

Jan 2023 - Now

Team Leader of Customer Success Team

CallPage

Zarządzanie zespołem: KPI, strategie, szkolenia, wsparcie, poprawa wyników. Praca z klientami: optymalizacja systemu, nowe funkcje, doradztwo, spotkania. Rozwój produktu: współpraca międzydziałowa, roadmapa wg trendów i feedbacku klientów.

Jan 2022 - Now

Leader of Customer Success Team

Droids On Roids

Managing team: KPIs, strategy, training, support. Projects: client updates, budgets, relationships, guidance, feedback, upsell. Back office: forecasts, availability, holidays, worklogs, invoicing.

Jan 2021 - Now

Account Manager

The Codest

Built processes from scratch incl. AM role & HubSpot workflows. Managed client–dev cooperation, ensured smooth delivery, handled issues. Worked with Allocation Team on staffing. Partnered with Backoffice on KPIs, margins & time tracking.

Jan 2019 - Now

Head of Sales/ Product Owner

GMI Group - Software House

Managing sales team: KPIs, strategy, training, support. Leads: generation, relationships, briefs, creative collaboration, estimates, closing. Content: website, blogs, webinars. Projects: client updates, budget, backlog, meetings, feature testing.

Jan 2018 - Now

Business Developer

SEEDiA.city

Sales: lead generation, distributor acquisition, client relations, negotiations, estimates, closing deals. Content: promo materials & 3D mockups. Orders: production coordination, deadlines, updates, global logistics. Events: promoting smart furniture