Cover photo
Index finger pointing up icon

From: Poland

Location: Wrocław, PL

On Useme since 6 November 2024

About me

A beginner freelancer, Wrocław University of Science and Technology graduate, field of study Electronics major in Applied Computer Electronics.

Leveraging three years of Customer Support in the Client Experience department of one of the largest companies in the FinTech sector.

Key Skills:

  • Client Relations - Managing and improving customer experience
  • Web Application Administration in the SaaS Model:
    • System management
    • Bug Control
    • Low-code extensions using HTML and JavaScript
  • Utilizing PowerAutomate and AI to automate processes for improved efficiency
  • Excel - Advanced skills in data analysis, reporting, and spreadsheet management

I am constantly developing and looking for new challenges. With great enthusiasm and commitment, I will help you grow your business.

Interested in collaboration? Please contact me through the Useme portal.

CV / Résumé

Nov 2021 - Now

Product Support Representative II

FIS, Wrocław

Administrating a TeamSupport (B2B Ticketing System in the SaaS model) and supporting internal users. Improving client experience based on received feedback. Developing PowerAutomate flows for Microsoft apps.

Jun 2021 - Oct 2021

Customer Advisor

Castorama, Bolesława Krzywoustego 126, Wrocław

Aug 2019 - Sep 2019

Motion Capture Intern

Research and Development Center PJATK, Bytom

Responsible for recordings and analysis of MoCap data at HML (Human Motion Lab), embraced to write my BSc thesis "Extraction of human motion features based on multimodal data"

Mar 2018 - Aug 2021

Shift Supervisor

Konspira Restaurant, Wrocław