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From: United Kingdom

Location: Kraków, PL

On Useme since 22 July 2026

About me

Excelling in communication and documentation, I have successfully managed teams throughout several Russell Group institutions. Throughout all roles I have developed procedural documents, and I am proficient in policy development. With a keen eye for detail and strong analytic skills, I will excel in any role where effective and impactful communication is required.

Categories

Marketing > Copywriting
Admin support > Databases
Admin support > Virtual assistant
Admin support > Forms and applications

CV / Résumé

Aug 2023 - May 2025

Library Supervisor

Glasgow University

Managing several library teams, including Customer Service, Inter Library loans and Library Support Services. Resolved complex queries from customers, stakeholders and other teams via email, telephone and Ivanti-tickets.

Jun 2022 - Aug 2023

Admissions Enquiry Officer

Glasgow University

Answering a wide range (and high-volume) of often complex queries from applicants, academics, and stakeholders via email, Live Chat, WhatsApp, as well as face-to-face.

Nov 2019 - Jun 2022

Senior Library Assistant

Newcastle University

Supervised and managed the Customer Services teams in several academic libraries. Additionally overseeing sub-teams within Customer Services: the Marketing team, Reading List Team, Claimed Returns, UX (User Experience) and Postgraduate Services.

Jun 2014 - Nov 2019

Curatorial Assistant

Tyne and Wear Archives and Museums

Initially hired to improve the CRM system (AdvantageNFP, Redbourn Business Systems). I worked with developers and several museum teams to create and rebuild modules to fit the museum teams' outreach needs.