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Kraj: United Kingdom

Lokalizacja: Kraków, PL

Na Useme od 22 lipca 2026

O mnie

Excelling in communication and documentation, I have successfully managed teams throughout several Russell Group institutions. Throughout all roles I have developed procedural documents, and I am proficient in policy development. With a keen eye for detail and strong analytic skills, I will excel in any role where effective and impactful communication is required.

CV / Résumé

Sie 2023 - Maj 2025

Library Supervisor

Glasgow University

Managing several library teams, including Customer Service, Inter Library loans and Library Support Services. Resolved complex queries from customers, stakeholders and other teams via email, telephone and Ivanti-tickets.

Cze 2022 - Sie 2023

Admissions Enquiry Officer

Glasgow University

Answering a wide range (and high-volume) of often complex queries from applicants, academics, and stakeholders via email, Live Chat, WhatsApp, as well as face-to-face.

Lis 2019 - Cze 2022

Senior Library Assistant

Newcastle University

Supervised and managed the Customer Services teams in several academic libraries. Additionally overseeing sub-teams within Customer Services: the Marketing team, Reading List Team, Claimed Returns, UX (User Experience) and Postgraduate Services.

Cze 2014 - Lis 2019

Curatorial Assistant

Tyne and Wear Archives and Museums

Initially hired to improve the CRM system (AdvantageNFP, Redbourn Business Systems). I worked with developers and several museum teams to create and rebuild modules to fit the museum teams' outreach needs.