AleksandraM
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From: Poland
Location: Mississauga, CA
On Useme since 3 March 2018
About me
Hello, My name is Aleksandra I am experienced and detail oriented customer service rep, bilingual and successful in various industries. I have been worked for automotive, travel and tourism and health care/food industries, providing support via e-mail, chat and phone in fast paced environment. Achieved the highest productivity, I have developed the multitasking skills, I always keep deadline and I am well organized. I am familiar with CRM tools and ERP systems such as SAP and Sage ACPAC, GDS- Amadeus ticketing program and in various ticketing systems for call center corporation and small/medium sized company directed supervised by General Management. I have marketing experience creating the content for website and brochures. Translations English/ Polish. I have an bachelor degree in marketing field. I am great team member and enthusiastic person.
Please review my profile and do not hesitate contact me.
Categories
Portfolio
references.docx
Akuna Healh Products
• Processing orders and resolving invoicing issues using ACPAC ERP software • Supporting distributors using multi-level marketing tools • Customer’s data entry and document retention • Providing product information, support for existing...
Kiwi.com
• Bilingual Customer Support on e-mail chat and phone regarding the whole process of booking flight, such us: booking flight tickets, changing flight with the airlines, additional services during an itinerary, refund policy, cancellation and...
Kiwi.com
Kiwi.com• Bilingual Customer Support on e-mail chat and phone regarding the whole process of booking flight, such us: booking flight tickets, changing flight with the airlines, additional services during an itinerary, refund policy, cancellation and...
Accenture
• Worked as SAP support analyst in call center, provided bilingual support on phone and e-mail • Solving the issues with the MM module, supporting with solutions and explaining the process of SAP workflow. I achieved the best productivity for...
Gigg Express
• Provided customer support on e-mail and phone • Tracked load life-cycle from shipment to delivery • Assisted with operations/fleet of trucks • Support accurate and timely driver performances. • Report any issues or incidents to proper team...
Klaus Multiparking System
• Supported the Marketing Manager with Brand building and Administrative activities • Development of online & offline initiatives for Brand building. • Worked on CRM tools to connect B2B and B2C channels, Website development and Print Media...
Klaus Multiparking System
Klaus Multiparking System• Supported the Marketing Manager with Brand building and Administrative activities • Development of online & offline initiatives for Brand building. • Worked on CRM tools to connect B2B and B2C channels, Website development and Print Media...