Customer Support Representative

We are looking for a friendly and reliable Customer Support Representative to join our team. In this role, you will be responsible for assisting customers, answering questions, resolving issues, and ensuring a positive customer experience.

The ideal candidate has strong communication skills, patience, and a problem-solving mindset. This position offers the opportunity for long-term work with a supportive team and clear processes.

🔧 Responsibilities:

Respond to customer inquiries via email, chat, or ticket system

Resolve customer issues in a timely and professional manner

Provide clear and accurate information about products or services

Escalate complex issues to the appropriate team when needed

Maintain detailed and accurate records of customer interactions

⭐ Required Skills:

Strong written and verbal communication skills

Customer-focused attitude with patience and empathy

Ability to solve problems and handle complaints professionally

Basic computer skills and familiarity with support tools

Good time management and organizational skills

➕ Nice to Have:

Previous experience in customer support or help desk

Experience with tools like Zendesk, Intercom, or Freshdesk

Ability to work in different time zones

Info from Useme:

If you live in Poland, only apply for this job if you have:

- a valid student card (and you are under 26 y.o.);

- a current job based on umowa o pracę or umowa zlecenia;

- your own business.