Sarah Saib
From: Italy
Location: Dublin, IE
On Useme since 7 December 2025
About me
IT Operations Specialist with strong experience in remote technical support, IT system management, and cross-functional collaboration. Skilled in troubleshooting macOS, Windows, and network environments, managing user access, onboarding processes, and implementing scalable IT workflows. Adept at documentation, system upgrades, and automation of support processes in fast-paced, global, tech-driven organizations. Committed to improving user experience and IT efficiency through structured processes, secure practices, and clear communication.
CV / Résumé
Feb 2025 - Aug 2025
Technical suport
Talech
Provided high-quality technical support to merchants on POS hardware, software, and payment systems.Troubleshot and resolved technical issues across Android/iOS environments, ensuring seamless user experience. Managed ticketing workflows
Feb 2024 - Aug 2024
Clerical Admin IV
The Noel Recruitment Group
Supported onboarding and access setup for new users, maintaining digital records and reporting.Provided administrative and IT support, managing email systems, scheduling, and internal communications. Assisted in creating structured workflows for impr
Feb 2014 - Feb 2020
technical customer support
Chitondo
Delivered remote IT support to clients using Anydesk, managing incidents across hardware, software, and networks. Ensured security and user access compliance, maintaining detailed logs for traceability. Partnered with IT teams to roll out system upgr