From: Nigeria
Location: Gliwice, PL
On Useme since 18 December 2025
About me
Hello, Welcome to my profile,
I am a customer success manager whose goal is to improve customer success for every organisation. I have six years of experience in improving customer experience up to 99% and increasing the company's revenue by over 50% in 3 to 6 months. Statistics have shown and proven that companies do better when they have a high customer success rate, which is what I will be bringing on board.
Here are the skills I have acquired over time; ○ Conflict Resolution ○ System Administration ○ Customer relationship management ○ Project Management ○ Teamwork ○ Communication and Interpersonal Skills
Tools I have used over time; ○ CRM Tools: HubSpot, Zendesk, Tawk.to, WHMCS, SendGrid, Excel, SQL ○ Team Management: Zoom, Slack, Notion, Asana, Loom, Microsoft Teams ○Other Tools: Microsoft Office Suite, AWS, CPanel/WHM, WordPress, Mail Channels
I look forward to working with you and improving your customer success.
CV / Résumé
Jul 2025 - Sep 2025
Receptionist/Customer Support
Park Hotel, Villalago, Scanno
○ Oversee the onboarding of new customers into the hotel for a comfortable stay. ○ I managed incoming calls, emails, and online booking for clients efficiently ○ I handled client inquiries, provided product and service information.
Oct 2018 - Nov 2024
Customer Support/Technical Support
Hostnownow Limited
○ Resolved an average of 75 customer complaints and requests via chats, calls, and tickets daily, and recommended actions and processes to help improve their experience. ○ Maintained an average of 3 minutes First Response Time (FRT) on all chats.