Firza Santacruz

Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.Enhanced customer satisfaction by addressing and resolving complex inquiries promptly.

As an AI Spanish writing trainer I'm responsible for creating and collecting text data in Spanish to train large language models. This data could include text from articles, books, websites, or other sources.

Resolved customer inquiries efficiently, enhancing satisfaction and loyalty. Managed high-volume calls and provided service quality. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.

Developed unique character voices through extensive research and experimentation, contributing to distinctive project outcomes. Performed voice-over work for commercials, increasing brand recognition.

My duties include answering inbound calls analyze every customer's case in order for me to evaluate their situation and be able to transfer their call to the correct specialist to get further assistance on their matter.