Paul Amusa
From: Poland
Location: Poznań
On Useme since 20 August 2025
About me
A dedicated customer service and operations expert with over five years of experience in managing client relationships, resolving technical issues, and improving operational efficiency. Skilled in copywriting, creating compelling and targeted content to enhance brand communication and customer engagement, and proficient in translation, delivering accurate and culturally relevant content across multiple languages. Holds an MSc from Poznan University of Life Sciences (2022), Poland.
Categories
CV / Résumé
Aug 2021 - Nov 2022
Customer Service Representative
STARTWITHART
• Managed existing customer accounts by cultivating strong relationships. • Acted as a liaison between customers and internal teams. • Maintained comprehensive knowledge of product and service offerings, responding to customer needs.
Mar 2020 - Feb 2021
Task Logistics Operation Representative
LASSOD CONSULTING LTD
• Developed and strengthened contacts with new and existing taskers (clients) • Coordinated with non-technical stakeholders by providing clear guidance on complex processes including SQL queries and JIRA workflows. • Spearheaded initiatives
Dec 2019 - Apr 2020
Digital Chat Agent
SIDMACH TECHNOLOGIES
• Handled customer complaints by receiving, logging, and resolving post-order issues. • Processed customer requests equivalent to credit/debit notes. • Responded to inquiries on products and services.
Portfolio
Visual design