MarekStrejc
From: Czechia
Location: Stoke on Trent, GB
On Useme since 9 December 2025
Deals 4
SUCCESSFUL: 4
DISPUTED: 0
FAILED: 0
About me
Hello,
My name is Marek and I am an experienced customer operations, compliance and QA specialist with a strong background in international corporations and remote-first environments. I have several years of hands-on experience in customer service, KYC/AML, risk assessment, dispute handling, quality assurance, and internal training. I previously worked as a Training Officer, where I ensured that new agents consistently met the highest standards of customer care, product knowledge, and compliance with company policies.
I am a native Czech and Slovak speaker with fluent English, known for my reliability, ownership mindset, analytical thinking, and ability to improve processes and team performance. I adapt quickly in fast-paced environments, handle sensitive information with integrity, and communicate confidently with both customers and internal stakeholders.
Categories
Portfolio
Full CZ and Sk localization
Handled full content development of GameWize.cz. Creating SEO optimised content, KeyWord research, and affiliate negotiation and completing market research.
During that time, I trained dozens of new employees, designed customer excellence programs, and became known for my precision and data-driven mindset in risk assessment and compliance (EDD/FDD, RG, AML).
B2B customer service manager. - Resolving onboarding queries and being point of contact between clients, directors and other teams (Payments, development),
Managing multilingual teams across several markets. Through consistent process development and coaching, I helped raise customer satisfaction scores (CSAT) from 67 % to 95 %, improved accuracy, and established measurable quality standards for service