Kinga Wójcik
From: Poland
Location: Kraków, PL
On Useme since 30 September 2025
About me
I help online stores with two things: setting up and managing the store admin panel, and content that performs well in Google and helps sell.
Since 2016 I have worked in e-commerce and logistics, daily in store panels and ERP, WMS and CRM systems. Since 2025 I have been creating content for online stores: category descriptions for search engines and AI models, a knowledge base, FAQ, social media posts and graphics.
How I can help:
• store setup in the admin panel: categories, filters, shipping, payments, SEO settings (ShopGold, WooCommerce)
• adding and organising products, variants and attributes
• SEO category and product descriptions, FAQ and knowledge base
• store information pages: about us, contact, shipping, returns, complaints
• social media posts, graphics and short reels (Canva, Photopea, CapCut)
I work with AI tools every day (“Skills of Tomorrow AI” certificate, Google and SGH).
Tell me what you need (store link and goal) and I will prepare a proposal and quote.
Categories
CV / Résumé
May 2025 - May 2026
Brand Experience & Communications Specialist
Autoczescizielonki.pl
Brand communication for an online car parts store: category descriptions for SEO and AI models, knowledge base and FAQ, social media graphics and copy, Google Search Console analysis, rebranding, after-sales service.
Feb 2024 - Apr 2025
B2B Customer Service & Operations Specialist
Grupa Donati
B2B customer service in transport and logistics: shipment tracking, carrier contact, claims and damage cases (CMR), soft debt collection, invoicing. I initiated an online form and an automated workflow for claim documents.
Sep 2018 - Jul 2023
Senior Claims, Returns & Sales Specialist
SklepOpon.com
Transport claims and returns for customers in Poland and abroad, ERP (Enova), WMS and CRM, carrier invoice audits, credit notes and reports. From 01.2023 in sales: competitor price analysis, wholesale sales reports, warehouse documents.
Jan 2018 - Now
Photography, Content & Websites
Freelance
Commissioned photo sessions and personal series (architecture, black and white), copywriting, website content and maintenance, Instagram (posts, reels). Since 10.2026: launching an online store, setup, content, EN version.
Dec 2016 - Aug 2018
Customer Service Specialist / Trainer
LOCKUS (Grupa Kapitałowa Unima 2000 S.A.)
Peugeot Poland hotline for private and fleet customers: needs assessment and passing leads to sales. Onboarding new team members, training materials and the team knowledge base.
Portfolio
Content for a WooCommerce cosmetics store for the Austrian market: German descriptions for 302 products and 44 categories, legal and information pages, blog articles and SEO in Rank Math (titles, meta descriptions, redirects).
SEO content for an online car parts store: category descriptions written for Google and AI answers, plus a knowledge base and FAQ section that I managed on my own. I tracked the results in Google Search Console.
Instagram for a group that hikes the mountains with a sense of humour: carousels with graphics, reels edited in CapCut, stories and witty captions. I run the account on my own, from picking trip photos to publishing.
simei.pl: start sklepu na ShopGoldzie
Launching a lamp store on ShopGold: setup, categories and filters, shipping and payments, information pages (about us, contact, shipping, returns, complaints) written from scratch, plus the English version.