j.herrera
From: Colombia
Location: Warszawa, PL
On Useme since 18 July 2024
Deals 12
SUCCESSFUL: 12
DISPUTED: 0
FAILED: 0
About me
I am an Engineer with a Master's degree in Science. I have experience in various areas of the IT sector, where I have developed multiple skills, with my strongest being: customer service, SAP, technical service, data entry, and service operation.
Other skills include digital marketing, business management, project development and implementation, and creating customer databases. I am fluent in Spanish, English, and Polish (B2).
Categories
CV / Résumé
Dec 2024 - Now
Service Operation
Genpact Poland
Oct 2024 - Now
Bussines manager
Estimodi
Acquire new customers in key sectors (automotive, high-tech, retail, healthcare, utilities) in Spain and LATAM. Sell IT services, manage sales processes, conduct client meetings, prepare offers, and coordinate contracts. Develop strategies to support
Sep 2022 - May 2023
Junior Administrator
Mercer Polska
Manage operational documents for daily tasks, ensuring timely updates. Develop and deploy support procedures to improve team efficiency. Collaborate with project teams on implementing changes and new releases, enhancing quality and workflow effective
Aug 2016 - Aug 2022
Senior Technical Support - QA
Teleperformance Polska
Skilled in data analysis, reporting, and optimization. Proficient in DHCP, DNS, TCP/IP, ICMP, and Office 365. Experienced in troubleshooting, ticket management, and resolving technical issues via phone or web chat. Strong customer service, data valid