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From: United States of America

Location: mazatlan, MX

On Useme since 10 June 2024

About me

Ethan, an American Senior IT consultant living in Mexico, brings a wealth of expertise to the freelance world. With a deep understanding of technology and a passion for innovation, Ethan is on a mission to design and monetize unique web pages and apps. Balancing professional pursuits with high family values, Ethan combines technical prowess with sincere dedication, making a significant impact both professionally and personally in the vibrant landscape of Mexico.

CV / Résumé

Mar 2024 - Now

Freelance

Freelance

Done extensive work with AI systems creating assistants and chatbots for customers allowing them to spend time doing valuable tasks as opposed to monotonous time-intensive tasks Provided tech support and implemented solutions and workflow automation

Feb 2017 - Mar 2022

Senior Technology Consultant

Livewire Information Systems

• Provided technical support to clients, resolving hardware, software, and network issues. • Communicated effectively with clients to understand their needs and deliver solutions. • Documented all interactions and maintained accurate records.

Feb 2013 - Feb 2017

Senior Systems administrator\Engineer

Opportunity Fund of Northern California

• Resolved user inquiries and technical issues related to various systems. • Communicated clearly and professionally with users to provide guidance and support. • Maintained detailed documentation to ensure accurate record-keeping.

Mar 2002 - Feb 2013

Senior Support Engineer

Physicians Medical Group Santa Cruz County

• Provided technical support to staff, addressing a wide range of issues. • Communicated effectively with users to diagnose and resolve problems. • Documented all interactions and maintained accurate records. • Implemented new technology solutions