Agnieszka
From: Poland
Location: Rzeszów, PL
On Useme since 18 March 2024
About me
Experienced Customer Support Team Leader with over 10 years of expertise in the e-commerce. Specialized in leading high performing teams, optimizing customer service processes, and managing digital communication channels including social media. Combines strong analytical skills with a focus on people development, team engagement, and efficient problem-solving. Experienced in setting measurable goals, and creating a culture of accountability, growth, and collaboration in fast-paced, digital environments.
Categories
CV / Résumé
Jun 2023 - Jul 2025
Social Media Support Team Leader
G2A.COM
Oversee day-to-day operations of the social media support unit, ensuring timely and brand-consistent customer interactions. Establish clear team objectives and monitor individual and group performance metrics.
Apr 2019 - May 2023
Customer Relationships Team Leader
G2A.COM
Reported on team KPIs, identifying gaps and recommending actionable improvements. Managed shift planning and staffing to ensure continuous coverage and service continuity.
Feb 2018 - Apr 2019
German and Russian Teams Junior Team Leader
G2A.COM
Managed bilingual support teams, coordinating workloads and resource allocation. Provided mentorship, guidance, and regular performance reviews for team members