Agnieszka
Kraj: Poland
Lokalizacja: Rzeszów, PL
Na Useme od 18 marca 2024
O mnie
Experienced Customer Support Team Leader with over 10 years of expertise in the e-commerce. Specialized in leading high performing teams, optimizing customer service processes, and managing digital communication channels including social media. Combines strong analytical skills with a focus on people development, team engagement, and efficient problem-solving. Experienced in setting measurable goals, and creating a culture of accountability, growth, and collaboration in fast-paced, digital environments.
Kategorie
CV / Résumé
Cze 2023 - Lip 2025
Social Media Support Team Leader
G2A.COM
Oversee day-to-day operations of the social media support unit, ensuring timely and brand-consistent customer interactions. Establish clear team objectives and monitor individual and group performance metrics.
Kwi 2019 - Maj 2023
Customer Relationships Team Leader
G2A.COM
Reported on team KPIs, identifying gaps and recommending actionable improvements. Managed shift planning and staffing to ensure continuous coverage and service continuity.
Lut 2018 - Kwi 2019
German and Russian Teams Junior Team Leader
G2A.COM
Managed bilingual support teams, coordinating workloads and resource allocation. Provided mentorship, guidance, and regular performance reviews for team members