Freelance Customer Success Specialist (Poland)

Location: Remote (Poland)

Employment type: Freelance

Hours: To be discussed (evenings and weekends as well)

About DogSuppy

DogSuppy is the fastest-growing brand in natural dog supplements within the Benelux. Our mission is to give dogs a healthier and happier life with high-quality, natural supplements.

Our customer service plays a crucial role in this: we make a difference by truly thinking along with our customers and providing personal advice. Are you independent, customer-focused and looking for a flexible freelance assignment? Then keep reading!

What will you do?

Answer customer questions via, among other things, email, live chat and social media.

Advise customers about our products (you will receive extensive onboarding for this).

Help customers with questions about orders, shipments and returns.

Resolve problems in a friendly and professional manner.

Process customer contact in our support system.

Contribute ideas on how to improve our customer service.

Who are we looking for?

You are a native Polish speaker or speak and write Polish at a native level.

You have a good command of English.

You have experience in customer support or e-commerce.

You have an affinity with dogs.

Do you have a dog yourself or experience with dog health? That is a plus.

You communicate in a friendly, professional and error-free manner.

You work independently, accurately and think in solutions.

You have your own laptop and a stable internet connection.

What do we offer?

A freelance assignment with flexible working hours.

Fully remote work.

Working for a fast-growing international brand that is committed to the health of dogs.

An enthusiastic and involved international team.