Sophie T

As head of billing and project support for remote real estate platforms, I provided technical and customer support using WordPress, GoHighLevel, Stripe, Slack, ClickUp and automation workflows while leading team training and exceeding support KPIs.

As a remote Senior Appointment Setter for US business magazine publishers, I made outbound calls to generate advertising leads, quickly becoming a top performer within a year through strong self-discipline and excellent organizational skills.

As remote Virtual PA to the founder and CEO, I provided comprehensive customer service, managed emails/calls, processed orders, handled web editing, using Jira, Asana and WooCommerce. I would also coordinate meetings and flights for the CEO.

As a remote Quality Assurance Analyst for a US company, I evaluated customer service interactions and provided constructive feedback to agents, developing deep expertise in service standards while practicing strong communication and time management.

As a busy NHS practice receptionist and administrator, I managed a high-volume switchboard, coordinated patient appointments, transcribed medical notes, and liaised between professionals with a warm, professional manner.