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From: El Salvador

Location: Chalchuapa, SV

On Useme since today

About me

Bilingual (English/Spanish) Executive Assistant with over 7 years of experience providing administrative support, coordinating daily operations, and assisting leadership teams in fast-paced, customer-focused, and compliance-driven environments. Skilled in calendar management, email and inbox organization, meeting coordination, report preparation, CRM administration, data management, and cross-departmental communication.

Experienced in handling confidential financial and client information with a strong commitment to accuracy, professionalism, and data security. Demonstrated success in identifying opportunities for improvement and streamlining administrative processes.

Recognized for strong organizational skills, attention to detail, problem-solving abilities, and effective communication in both English and Spanish. Adaptable, proactive, and dependable, with the ability to prioritize competing tasks, manage deadlines, anticipate leadership needs, and maintain smoo

CV / Résumé

Oct 2025 - May 2026

Financial Customer Support / Executive Support

BlackHawk Network

- Safeguard sensitive financial and client data, maintaining 100% compliance with security and privacy regulations. - Prepare detailed investigation reports by compiling transaction data and documentation to support Compliance reviews and executive

Oct 2024 - Mar 2025

Trainer & Onboarding Specialist

Focus El Salvador

Led training sessions for 400+ new hires on safety, customer service, and POS systems, improving operational efficiency by 10%. Developed onboarding materials and training programs that reduced employee turnover by 15% within six months.

Sep 2020 - May 2024

Customer Service Coach / Team Lead

Foundever El Salvador

Reduced AHT by 20% through FCR coaching, analyzed performance metrics, and led quality assurance sessions with zero customer complaints during peak periods. Analyzed call center metrics (CSAT, AHT, FCR) to identify performance gaps.