From: El Salvador
Location: Chalchuapa, SV
On Useme since today
About me
Bilingual (English/Spanish) Executive Assistant with over 7 years of experience providing administrative support, coordinating daily operations, and assisting leadership teams in fast-paced, customer-focused, and compliance-driven environments. Skilled in calendar management, email and inbox organization, meeting coordination, report preparation, CRM administration, data management, and cross-departmental communication.
Experienced in handling confidential financial and client information with a strong commitment to accuracy, professionalism, and data security. Demonstrated success in identifying opportunities for improvement and streamlining administrative processes.
Recognized for strong organizational skills, attention to detail, problem-solving abilities, and effective communication in both English and Spanish. Adaptable, proactive, and dependable, with the ability to prioritize competing tasks, manage deadlines, anticipate leadership needs, and maintain smoo
Categories
CV / Résumé
Oct 2025 - May 2026
Financial Customer Support / Executive Support
BlackHawk Network
- Safeguard sensitive financial and client data, maintaining 100% compliance with security and privacy regulations. - Prepare detailed investigation reports by compiling transaction data and documentation to support Compliance reviews and executive
Oct 2024 - Mar 2025
Trainer & Onboarding Specialist
Focus El Salvador
Led training sessions for 400+ new hires on safety, customer service, and POS systems, improving operational efficiency by 10%. Developed onboarding materials and training programs that reduced employee turnover by 15% within six months.
Sep 2020 - May 2024
Customer Service Coach / Team Lead
Foundever El Salvador
Reduced AHT by 20% through FCR coaching, analyzed performance metrics, and led quality assurance sessions with zero customer complaints during peak periods. Analyzed call center metrics (CSAT, AHT, FCR) to identify performance gaps.