May
Kraj: Nigeria
Lokalizacja: Gliwice, PL
Na Useme od 18 grudnia 2025
O mnie
Hello and welcome to my profile. My name is May, and I have been a customer support representative with over six years of experience in the web hosting industry, virtual assistance, and fintech sector as well. All through my years i have realized that customers like to be treated as royalties this automatically increases the publicity of the company and the value of the brand.
Throughout the year of my job i have worked with several tools that include WHMCS, CPanel, WordPress, Shopify, Zoho, Hubspot, Zendesk, Salesforce, Microsoft Excel, Microsoft Word, Google Sheets, and Canva.
Tools that helped my communication in the company: Microsoft Teams, Slack, Zoom, and Discord.
CV / Résumé
Lip 2025 - Wrz 2025
Receptionist/Customer Support
Park Hotel, Villalago, Scanno
○ Oversee the onboarding of new customers into the hotel for a comfortable stay. ○ I managed incoming calls, emails, and online booking for clients efficiently ○ I handled client inquiries, provided product and service information.
Paź 2018 - Lis 2024
Customer Support/Technical Support
Hostnownow Limited
○ Resolved an average of 75 customer complaints and requests via chats, calls, and tickets daily, and recommended actions and processes to help improve their experience. ○ Maintained an average of 3 minutes First Response Time (FRT) on all chats.