Martina Ciencialová
From: Czechia
Location: Praha, CZ
On Useme since 29 July 2026
About me
Hi, I'm Martina. I help international businesses communicate effectively with customers through translation, documentation, customer support, and administrative assistance. Services: • Czech ↔ English translation (business documents, manuals, emails, customer communication) • User manuals, SOPs, and professional documentation • Virtual assistance, data entry, CRM updates, and administrative support • Customer service via email and chat Accurate, reliable, detail-oriented, and deadline-focused.
Cześć, jestem Martina. Pomagam międzynarodowym firmom skutecznie komunikować się z klientami poprzez tłumaczenia, dokumentację, obsługę klienta i wsparcie administracyjne. Usługi: • Tłumaczenia czeski ↔ angielski (dokumenty biznesowe, instrukcje, e-maile, komunikacja z klientami) • Instrukcje użytkownika, SOP i dokumentacja • Wirtualna asysta, wprowadzanie danych, aktualizacja CRM i wsparcie administracyjne • Obsługa klienta przez e-mail i czat Dokładnie, terminowo i profesjonalnie.
Categories
Portfolio
Czech-English Business Translation
I focus on translations for over a year for companies ( user guides) or for non-profit organizations (eg UNICEF). Due to signed NDA, I cant attach examples of my work.
Customer Support
Professional customer communication - email and chat support, including inquiries, order updates, issue resolution, and complaint handling. Focused on clear, accurate, and customer-friendly communication.
User Manual / Work Instruction
Creation of user manuals, SOPs, work instructions, and process documentation with clear step-by-step guidance and visual aids. Experienced in documenting business and system processes. Video tutorials available when system access is provided.
Virtual Assistant & Data Management
Virtual assistance, data entry, CRM maintenance, record management, and administrative support. Experienced in handling business data accurately, managing workflows, and ensuring organized, efficient operations.