From: Poland
Location: Marki, PL
On Useme since 8 January 2024
Experienced IT Professional and Multilingual Consultant π Professional Background: Helpdesk Support (1.5 years): A foundation in technical support honed my troubleshooting skills and instilled a customer-centric approach. Project and Implementation Management (4.5 years): Proven track record in successfully leading projects from inception to implementation, ensuring seamless delivery and client satisfaction. Professional Services Consultant (2 years): Specialized expertise in providing top-notch consulting services, bridging the gap between client needs and innovative solutions. π‘ Technical Skills: Development: Java. Database: Strong SQL proficiency Linux Administration Web Application Support π Language Proficiency: Fluent in English, German, Ukrainian, French, Russian, and Polish, facilitating effective communication in diverse global environments. π Passion for Excellence: Committed to delivering high-quality results
Led implementation of a solution in the EMEA and CIS region (in English, Polish, Russian, French languages). Installed software on the servers remotely (with Tomcat, Websphere), using SQL database, Java. Customers: Lufthansa, Emirates, various banks
Led the successful rollout of SaaS product in the Eastern European and CIS region (in English, German, Russian and Polish languages), working with cross-functional teams to ensure a smooth and timely launch.Customers: Sveza (RU), MAM (CZ), Severstal
Led the successful implementation of a new SaaS product in the Central European region (in English, German, French and Polish languages) Customers: Indorama (DE), Borsodchem (HU), Imerys (FR)
Recorded and classified incoming incidents with the appropriate priority, category, incident summary details or error messages and translating them. Conducted incident analysis and provided resolution according to SLAs
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