Khaoula Kouddar
From: Morocco
Location: Peniche, PT
On Useme since 26 November 2025
About me
Property Manager, Customer Service Professional, and Administrative Support Specialist with 3+ years of remote experience. I manage 1,000+ monthly tickets and handle 50–70+ daily inquiries with fast, clear, and reliable support. Trilingual in English, French, and Arabic, I work effectively with diverse clients and teams.
I coordinate maintenance requests, update tenant and owner records, track service providers, and ensure smooth property operations. As the main point of contact at Gestioncondo, I troubleshoot issues, manage communications, and maintain accurate data.
Experienced in high-volume inbox management, CRM tools (Zendesk, Freshdesk), technical support, and detailed administrative tasks. Organized, patient, and tech-savvy, I adapt quickly and maintain high-quality work in fully remote roles.
If you need a dependable professional to manage operations, support customers, and keep processes running smoothly, I’m ready to help.
Categories
CV / Résumé
Mar 2023 - Now
Customer Support Advisor & Property Manager
Gestioncondo
Handled 50–70+ customer inquiries per day across email & live chat while maintaining high satisfaction and fast resolution times. Improved response efficiency by organizing and managing 1000+ property-related tickets monthly using CRM tools.
Mar 2020 - Dec 2022
Customer Advisor
Concentrix
Provided multi-channel support to 60+ customers daily, resolving technical and billing issues with a high first-contact resolution rate. Supported online sales processes, contributing to smoother onboarding and improved customer experience.