kaw.anna

About me

Customer-focused specialist with experience in email, chat, and phone support in high-volume environments. I support customers end-to-end: from order questions and delivery issues to complaints and escalations, always with a calm, clear, and solution-oriented approach. I work daily with international teams, handle SLA-driven tasks, and enjoy bringing order to fast-moving operations. Comfortable with CRM tools, reporting, and basic community support on social media. Reliable, well-organized, and genuinely motivated to build a great local customer experience from the ground up.