Joanna Męcik - WA

Joanna Męcik - WA

Joined on: 2020-01-14
Bielsko-Biała, Poland
SKILLS: articlecopywritingcustomer serviceenglishfrenchproduct descriptionservice descriptiontext editingvirtual office

Time is a non-renewable good, using my services you can gain and spend it on tasks that are important to you.

I am a beginner Virtual Assistant, but at the same time an experienced employee with ten years of familiarity with Customer Service.

I started my career path while studying at Kraft Foods, where I gained my first experience in a large organization in the logistics department. Then I expanded my knowledge in the international company Enersys in the customer service department.

I am a thorough and conscientious person. My strengths are logical and analytical thinking. I speak English and French (intermediate level).

I invite you to contact and to cooperation.

Enersys , Specjalista ds. Obsługi Klienta

Position of Plant Account Specialist (from 2012 as part of the Customer Service Specialist): - daily cooperation with the planning, quality, dispatch and technical department at the French factory branch - cooperation and streamlining processes between the factory in France and the Administrative Center in Bielsko-Biała -controlling orders and reporting discrepancies (errors, changes, statistics) - issuing invoices and correcting documents - Comprehensive customer service: introduction of order-invoice / handling claims (2010-2012) -Participation in projects:  Customer service transfer from France to Poland, Arras, France (2010)  Introduction of the SAP operating system, Arras, France (2011)  Kaizen - implementation of improvements in daily work, Bielsko-Biała (2012-2017)  Consultation in process mapping and implementation of Lean, Arras, France (2017)


Kraft Foods (obecnie Mondelez), Referent ds. Logistyki

Logistic Consultant: - organization and supervision of transport (area of Hungary, Austria, the Czech Republic and Poland)


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