Joanna
From: Poland
Location: Nadolice Wielkie, PL
On Useme since 19 October 2026
About me
Service Delivery and IT Operations professional with over 8 years of experience gained within global IT services organisations. . Experienced in Global Delivery Services (GDS) environments, working with distributed, offshore and nearshore teams, shared service governance and multi-client operations.
Core expertise includes service delivery, demand management, capacity planning, escalation handling and ensuring operational stability. Strong background in service governance, SLA/KPI definition and reporting, service reviews and continuous improvement initiatives. Experienced in service transitions, operational readiness, hypercare support and post-implementation stabilisation. Skilled in assessing service operations, optimising processes and developing improvement roadmaps supporting organisational transformation. Additional strengths include multi-vendor coordination, stakeholder
Categories
CV / Résumé
Apr 2021 - Now
Service Manager
Atos PGS
Managed IT service delivery and projects, ensuring quality, timely results, and customer satisfaction. Coordinated international teams and vendors, resolved issues, improved processes, and supported recruitment, onboarding, and team development.
May 2017 - Mar 2021
Digital Project Manager
EY GDC
Coordinated digital delivery projects, turning business needs into requirements and plans. Acted as interface between clients, development teams, product owners and stakeholders. Managed service transitions, risks and operational readiness
May 2015 - May 2017
Specjalista ds.Marketingu i Sprzedaży
Gozdrew
Planned and executed marketing and sales activities Acquired and supported clients Prepared offers and promotional materials Supported online campaigns and business relationship development