Heldon M.
From: Brazil
Location: Brasília, BR
On Useme since 15 December 2025
About me
I am a proactive and detail-oriented professional with over 7 years of freelance experience in customer support, technical troubleshooting, and quality assurance for software and video games. Fluent in Portuguese and English, with basic French, I excel in remote and multicultural environments, providing clear, empathetic, and effective support to clients. I have strong skills in CRM systems, QA methodologies, localization testing, and multitasking across channels such as email, chat, and phone. Passionate about technology, gaming, and problem-solving, I thrive in dynamic teams where I can contribute to improving user experiences and delivering high-quality solutions.
Categories
CV / Résumé
Sep 2025 - Now
Pixel Art & Game Assets Creation (Freelance)
Freelance / Independent Contractor
Designed isometric pixel art characters, monsters, and environment tiles for RPG and strategy games. Developed sprites with transparent backgrounds and animated sequences for games inspired by Stoneshard and similar titles.
Mar 2023 - Now
Developer & Database Designer
Freelance / Independent Contractor
Created automated bot for tabletop RPG management, including card drops, inventory, economy, and roll mechanics. Designed databases with hundreds of magical items, cards, and stores for automated game systems. Implemented probabilistic mechanic
Jan 2020 - Sep 2022
Customer Support & Operations
Mel Moda Fitness (Shopee & Mercado Livre)
Managed customer inquiries and order support through e-commerce platforms. Coordinated stock, inventory updates, and automations for product listings. Provided SaaS troubleshooting and optimized internal workflows.
Feb 2016 - Now
Python Dev
Freelance / Independent Contractor
Independent Python Developer since 2016. Build custom solutions, automate tasks, and solve technical problems for clients. Strong skills in logical analysis, client support, and project ownership.