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From: Nigeria

Location: Kharkiv, UA

On Useme since 21 May 2024

About me

My name is Erabel.

I’d love to get the opportunity to work with you. Let me start by selling myself to you. I’m fun-loving, easy-going, hardworking, reliable and I pay great attention to detail.

I’ve worked with several companies, like Unagi scooters, MasterClass, and Lumen5, Telemetry TV, and Home Alliance over the years and used tools like Zendesk, Intercom, Slack, Shopify, Freshdesk, Jira, Mixpanel, Airtable, Retool, Asana, Stripe, PayPal, Salesforce, Basecamp, Guru, and Amazon.

Responding to customer concerns, escalations, bug-reporting, technical support, cancellations, refunds, and customer de-escalations, generating new leads through account research, networking, drafting emails, fundraising, and coordinating events is my forte.

I have a basic knowledge of server environments, and I have acquired an understanding of technology-providing services such as CRM’s through my years of experience.

I look forward to hearing from you. Thanks.

CV / Résumé

Oct 2021 - Feb 2022

Customer Service Representative

Sweet upsell

Answered customer via intercom and platform’s onboarding. -Escalated customer tickets. -Closed tickets and inputted data into tracking systems Helped with checkout issues via Shopify. -Billed subscriptions - promoted the app via Social Media

Jan 2021 - Sep 2021

Property Manager

Bluebell Properties London

Managed 20+ properties Handled tenant inquiries Utilized virtual tools Managed lease agreements Oversaw rent collection Liaised with contractors Communicating and collaborating with onsite staff and stakeholders through virtual meetings

Jul 2020 - Sep 2020

Customer Service Manager

JJ's Drop Service Ukraine

-Take customer calls regarding existing accounts and taking orders. -Make policy and account changes -Respond to questions and concerns about service. -Train recruits and settle in-house disputes. -Organise schedules and routes for driver

Jun 2019 - May 2020

E-commerce Customer Care


-Fulfil orders via Oberlo, CJ -Refunds, order adjustments via Shopify - Processing orders, tracking shipments, and coordinating with departments to address customers. - Answer customers via Zendesk,Facebook,Insta in moderation -Used Stripe, PayP

Oct 2018 - May 2019

Customer Sales Representative

Macy's, Bellevue

- Provided customer assistance and support via phone, email, chat, and online platforms. - Addressed customer inquiries, resolved issues, processed orders, and ensured overall customer satisfaction while adhering to company policies and procedures