From: Mexico
Location: Mérida, MX
On Useme since 2 July 2024
I am an electronics and communications engineer / ITIL Expert My professional objective is to establish, measure and achieve clear goals for the benefit of my family, as well as the company to which I present my services, creating an environment of security, professionalism and value. I have held various positions, such as area manager, Sr. Process Consultant, Instructor, Quality Assurance, Solutions Architect, Project manager, in companies such as Universidad Iberoamericana, Hewlett Packard, Itera, Specialized Technological Solutions, La Red Corporativo, Donde Banco Foundation and VerticalKnits. During my professional career, I have always worked to strengthen my leadership capacity and, on the other hand, I have stood out for my interest in seeking new techniques to implement improvement processes.
Oct 2019 - Jun 2024
VERTICALKNITS
Responsible for ICT operations (networks, servers, databases, technical support, application support and computer security) Definition of management KPIs Implementation and monitoring of ISO27000 controls Attention to external audits and cli
Dec 2010 - Oct 2019
LA RED CORPORATIVO
ESM process leader at Fundación Donde Banco (outsourcing) (process reengineering, design of new processes, documentation update, training of DTI staff). Responsible for ITIL/COBIT/ISO20000 Training services. Responsible for pre-sales consulting
Dec 2004 - Apr 2008
IT-Era S.A. de C.V
Coordinator of service desk projects. Solutions architect. Quality Assurance of ITIL implementations of suppliers. Continuous improvement of operational processes. Design of technical specifications regarding service desks in the SFP RF
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