Diana Adamko

About me

Customer-focused professional with nine years' experience managing an online service and digital products business, supporting customers throughout their journey from enquiry to purchase and ongoing support. Experienced in responding to customer enquiries, resolving payment and account issues, maintaining customer records, and communicating professionally across email, online messaging and digital platforms. Native-level English & Hungarian speaker with dual British–Hungarian citizenship. Comfortable communicating with customers from diverse backgrounds while maintaining a professional, empathetic and solution-focused approach. Highly proficient in learning and using digital systems including CRM platforms, Shopify, WordPress, PayPal Business, email marketing systems and Amazon KDP. I have strong organisational skills, attention to detail, a proven ability to work independently, and the ability to quickly learn new digital platforms, software and internal systems.