Catia Medina
From: Portugal
Location: Rambouillet, FR
On Useme since 31 May 2025
About me
Hi, I’m Catia, a trilingual Customer Success & Operations professional with over 15 years of experience across tech, travel, events, and hospitality industries. I help businesses (startups, scaleups, SMEs) save time, engage clients, and boost efficiency by delivering hands-on support in:
💼CRM setup & data management – Whether you use Notion, HubSpot, Pipedrive or Excel, I structure and clean your database, create automations, and make sure your customer pipeline is crystal clear.
📬Email marketing & client communication – I write and optimize emails that convert: onboarding flows, newsletters, client follow-ups, satisfaction surveys or support messages.
📊Data entry & operations – Fast, precise and organized: I process and structure your data with a strong eye for detail (CRM, feedback, invoices, contact lists...).
🎧Customer support – I deliver professional and empathetic support via Zendesk, Intercom, email or chat tools, always with your client satisfaction in mind.
Let's work together!
Categories
CV / Résumé
Feb 2024 - Feb 2025
Event Project Manager (MICE) B2B
Domaines & événements
Planned 30 B2B events for SMEs and key accounts. Managed 15 strategic clients, driving €85K in revenue. Improved service quality via feedback analysis and boosted customer experience through cross-functional collaboration. CRM LabEvent.
Jan 2024 - Jan 2024
Freelance Customer Success Manager
Artkofa
Restructured the onboarding process to drive engagement and product adoption. Created custom support content (guides, tutorials, FAQ). Set up Notion CRM and Zendesk to streamline support and boost user satisfaction in under a month.
Mar 2018 - Mar 2023
CSM B2B - EMEA, NA, LATAM
Expedia France
Onboarded and trained hotel partners to optimize their Expedia presence. Managed 3000+ accounts via Salesforce, ensured high satisfaction KPIs, coordinated with Product/Tech/Support, and tailored solutions to boost value and retention.
Sep 2014 - Feb 2018
Hotel Receptionist (Acting Front Desk Manager)
Biografy group
Managed reservations, check-ins/outs, billing, and guest support in a 4-star hotel. Promoted concierge services, resolved complaints, used IDPMS, acted as front desk manager during absences, and ensured high customer satisfaction and loyalty.
Jan 2009 - Dec 2012
Sales & Customer Service
A Vida é Bela (La Vie est Belle)
Advised clients and facilitated bookings for hospitality, wellness, and leisure experiences. Managed end-to-end reservation and billing processes. Ensured seamless service and high customer satisfaction across all touchpoints.