Cakiumbeni

About me

Senior Cloud & AI Support Engineer | Azure · SRE · IAM · Generative AI • LLMs • RAGs •

I help companies run, support, and scale complex cloud and AI-driven systems in production environments.

With 8+ years of experience across organizations such as Microsoft, SolarWinds, and Auckland Transport, I specialize in bridging the gap between users, infrastructure, and modern AI-powered products. My work focuses on resolving high-impact technical issues, improving system reliability, and supporting LLM-driven workflows and cloud-native platforms.

Core strengths:

• Advanced technical support (Tier 2/3) for cloud and AI systems • Azure infrastructure, monitoring, and incident response (SRE practices) • Identity & security (Entra ID, Zero Trust, IAM, Conditional Access) • Generative AI systems, LLM integrations, and AI-powered tooling • Observability, debugging, and performance optimization

Recently certified in NVIDIA AI Engineering and Databricks Generative AI, I bring hands-on experience supportin