boocskay
From: Hungary
Location: Biała Podlaska, PL
On Useme since 15 September 2026
About me
Welcome to my profile!
I am a multi-lingual support advisor and operations professional experienced in delivering top-tier customer service and technical problem resolution. I specialize in end-to-end customer inquiry management, technical diagnostics, and stakeholder coordination across phone, email, and chat channels. Backed by years of supervisory leadership and a background in Business Informatics, I excel at root-cause problem solving, clear communication, and process management.
Core Competencies: Technical Support & Diagnostics: End-to-end issue resolution, client guidance, and workflow support. Operations & Coordination: Streamlining processes, scheduling, and project execution. Data & Office Tools: Proficient in MS Office, detailed reporting, and administrative workflows. Languages: Native/Fluent Hungarian and English.
Feel free to get in touch to discuss how I can assist with your project!
Categories
CV / Résumé
Feb 2026 - Now
Advisor I - Blended Support
Concentrix CVG International Sp. z. o. o.
Representing De'Longhi Group as a Concentrix Customer Support Advisor, handling end-to-end customer inquiries across phone, email, and chat. Diagnosing technical issues, guiding clients through product setup/maintenance, and managing warranty.
Feb 2017 - Apr 2025
Warehouse Supervisor
Nisbets PLC, United Kingdom
Managed team performance, cross-department deadlines, and safety compliance while scaling retail replenishment to 30+ stores. Optimized warehouse layout, streamlined headcount, led workplace investigations, and delivered detailed operational reports