Bernardo Menezes de Magalhaes
From: Portugal
Location: Milagres, PT
On Useme since 7 September 2026
About me
I am a bilingual full-cycle account executive and customer success. Professional with 8+ years of international experience in high-velocity tech and corporate SaaS environments. Holding a bachelor's in public management from The Hague University (Netherlands), I combine operational discipline with a data-driven approach to sales pipelines.
My expertise was forged managing SMB accounts for QuickBooks in Canada, driving 1-to-2-week sales cycles from outbound prospecting and cold calling to complex technical demos. I am a proactive hunter skilled in LinkedIn Sales Navigator and CRM hygiene, never relying on inbound leads.
Practicing extreme ownership, I excel at overcoming pricing objections with clear, ROI-focused business cases. I seek a stable, long-term remote integration to consistently exceed quotas. • Core: B2B/B2C Full-Cycle Sales, Sourcing, Customer Retention. • Languages: Bilingual English (C2), Native Portuguese.
Categories
CV / Résumé
Dec 2025 - May 2026
US Sales & Customer Service Specialist
B-Parts
Omnichannel B2B/B2C support in the US market via written chat Warranty & claims governance with high-velocity dispute resolution E-commerce conversion optimization and accurate CRM data entry. Late-shift operations (14:00 - 23:00)
Jan 2025 - Nov 2025
B2B Business Consultant & Account Manager
Foundever
B2B SMB portfolio management across European markets. C-Suite consulting driving upsells and increasing LTV. Salesforce infrastructure use for pipeline tracking and data. Long-term client engagement as a single point of contact
Jan 2024 - Jan 2025
Customer Support & Retention Specialist
Concentrix
Virgin Media retention strategies hitting monthly churn and revenue targets Worldcoin live chat management providing rapid Web3 app triage under SLAs Multicultural workflow command resolving complex cross-border inquiries via CRM
Feb 2022 - Dec 2023
Project Consultant & Sustainability Trainee
Orama Green Solutions
Market research facilitation for local relocation service initiatives. 100 hours of DGES-certified training in sustainable agriculture. Administrative guidance integrating compliance into workflows
Nov 2020 - Jan 2024
FinTech Customer Support Specialist
IQ Option
High-volume queue management meeting strict SLAs in Latin America. Platform guidance & verification for secure user onboarding. Transactional troubleshooting resolving friction in fintech.