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From: Nigeria

Location: Poznań, PL

On Useme since 12 December 2025

About me

ITSM & IT Delivery Coordinator with 4+ years of experience supporting global IT operations across EMEA, NA, and APAC. Skilled in Agile/ SAFe execution, continuity and resilience, automation (Power Automate) and improving service through ITIL-aligned processes. Experienced in cross-team coordination, DR simulations, program resporting and delivering technology initiatives in fast-paced, matrix environments.

Categories

Admin support > Virtual assistant
Admin support > Data entry
Admin support > Customer support
Admin support > Forms and applications
Admin support > Project management

Skills

Canva Communication & PR Customer service Data analysis Pozyskiwanie klientów Project management System administration

CV / Résumé

Apr 2024 - Now

IT Coordinator

Amcor

Executed global DR and cyber-resilience simulations, validating RTOs and improving alignment with corporate continuity standards Mapped critical operational systems to BCP strategies across multiple regions to support BIA compliance

Apr 2023 - Now

Project Coordinator

Astreya Consultancy

Coordinated global Tier-1 IT support requests, validated resolutions, and ensured accurate ticket routing to meet SLA expectations. Facilitated weekly cross-regional syncs to review project backlogs, identify blockers, and drive on-time delivery.