Amazon/Shopify Seller: Operations & Customer Support Generalist

Title: Amazon/Shopify Operations & Customer Support Generalist (Remote, Part-Time)

Description:

ZoCo Products (U.S.-based) is hiring a part-time remote contractor to support our Amazon and Shopify storefronts. We sell customizable educational and safety printed products. You'll assist with customer support, order operations, light graphics work (adding imprints to templates), and data management.

Key Tasks Include:

Respond to Amazon/Shopify messages and coordinate with fulfillment partners

Handle basic order troubleshooting, artwork confirmation, and delivery updates

Manage Amazon Seller Central: reports, listings, case filing, policy issues

Use Google Sheets to maintain dashboards and analyze order trends

Help update SOPs and monitor task inboxes (we use ClickUp)

Occasionally assist with customer imprint placement using tools like Canva

Ideal Candidate:

Strong Amazon Seller Central experience

Fluent in English, proactive communicator

Skilled with Google Sheets (pivot tables, formulas, etc.)

Detail-oriented, self-directed, and responsive

Familiar with ClickUp, ShipStation, Slack, and/or HubSpot a plus

Familiarity with basic graphic editing and AI tools (e.g., ChatGPT)

Details:

20–40 hours/week, long-term preferred

Flexible hours, but some overlap with U.S. time zones needed

Paid hourly via Useme

For full details, please see the attached PDF. We look forward to hearing from you!