Tshepiee_m
From: South Africa
Location: Germiston, ZA
On Useme since yesterday
About me
I am a dedicated Technical Support Specialist and Virtual Assistant with experience providing customer support, website troubleshooting, and administrative assistance. I have worked with web hosting environments, WordPress, DNS, cPanel, FileZilla, REST APIs, and JSON, helping clients diagnose and resolve technical issues efficiently while delivering excellent customer service.
I enjoy solving problems, learning new technologies, and helping businesses keep their operations running smoothly. Whether it's troubleshooting website issues, managing administrative tasks, handling customer inquiries, or providing technical support, I pride myself on being reliable, detail-oriented, and committed to delivering high-quality work.
What I can help you with: Technical Support Website & WordPress Troubleshooting Web Hosting Support DNS & Domain Management REST API & JSON Support Email & Live Chat Support Virtual Assistance Administrative Support Data Entry & Research Microsoft Office & Google Workspace
CV / Résumé
Aug 2022 - Apr 2026
Client support and service consultant
Afrihost
Troubleshoot DSL, Fibre, Mobile Broadband, Voice, Web Hosting, and Fixed Line services. Assist clients with account queries and provide tailored solutions. Promote and sell Afrihost services while ensuring excellent customer satisfaction.
Aug 2019 - Jul 2021
Sales Agent
Telkom
Made sales and processed orders via NGN CRM. Advised customers on fibre coverage, Wi-Fi packages, and mobile device options. Handled landline queries, activations, and small business solutions. Resolved billing issues and insurance device claims.
Jun 2016 - Jul 2018
Admin coordinator
Increadible connection
Managed selling and cost price updates on SAP. Created and monitored product listings in AMS. Liaised with suppliers and managed promotion calendars. Created purchase orders for multiple stores and coordinated special orders.