Tapiwa

About me

I am a customer support and operations professional with experience across fintech, airlines, logistics, and HR services. I excel at resolving complex inquiries, managing escalations, and improving processes to enhance customer satisfaction and operational efficiency. My background spans KYC/AML analysis, credit control, and Tier 2 customer service, supported by strong analytical and communication skills. I consistently deliver high-quality results, build trust with clients, and adapt quickly to new tools, systems, and fast-paced environments.