Queenette
From: Cameroon
Location: Warszawa, PL
On Useme since 31 October 2025
About me
I’m a dedicated and friendly Customer Support Specialist with strong communication skills in English. I have experience handling email, chat, and phone support with a focus on empathy, problem-solving, and customer satisfaction. I’m detail-oriented, reliable, and comfortable working remotely using tools like Zendesk, HubSpot, and Google Workspace. My goal is to help every client build trust through excellent customer care.
Categories
CV / Résumé
Mar 2023 - Now
Customer Service Specialist | Sales
Teleperformance
• Resolved 95% of customer inquiries on first contact, exceeding team targets • Handled an average of 45+ calls daily while maintaining a 90%+ customer satisfaction score • Increased up-sell conversions by 15% through targeted product recommendati
May 2022 - Now
KYC Analyst
SPOKO.app
• Verified and onboarded over 1,000 customer accounts with 100% compliance accuracy • Reduced KYC verification time by 20% through process optimization • Identified fraud patterns, preventing potential losses of €15,000+ • Provided multi-channel
Portfolio
customer service
Customer Support & Email Handling Example Handled customer inquiries through email and live chat. Demonstrated clear communication, empathy, and quick problem-solving. Ensured customer satisfaction by providing timely and polite responses.