Neil.G

From: Philippines

Location: Talisay City, PH

On Useme since 19 October 2026

About me

I'm a Business Operations, Virtual Assistance, and Customer Support professional with over 10 years of experience supporting US-based businesses and managing customer-facing teams.

My background includes operations management, team leadership, administrative support, customer service, sales, and vacation rental coordination. I've worked in fast-paced environments where organization, clear communication, problem-solving, and delivering results are essential.

I can help businesses with:

- Business Operations: Workflow coordination, process improvement, performance tracking, reporting, and SOP development. - Virtual Assistance: Administrative tasks, email management, scheduling, data entry, research, and daily business support. - Customer Support: Phone, email, and chat support, complaint resolution, CRM management, and customer relationship management. - Sales & Booking Coordination: Lead follow-ups, outbound calling, appointment scheduling, reservations, and upselling. - Team Man

CV / Résumé

Sep 2023 - Mar 2026

Virtual Assistant – Sales & Reservations

Ero Rentals LLC

Managed guest inquiries, reservations, booking requests, and customer communications. Coordinated property availability, pricing adjustments, and scheduling. Handled guest complaints, booking conversions, and concierge upselling.

Jan 2014 - Nov 2026

Operations Supervisor / Team Leader

Concentrix

Managed customer service teams supporting major US accounts, including Comcast, Spectrum, and retail clients. Monitored KPIs including CSAT, AHT, quality scores, and productivity. Conducted coaching, performance evaluations, quality audits, and

Nov 2012 - Jan 2014

Customer Service Level 2

PanAsiatic Solutions

Provided escalated customer support for US-based accounts. Resolved complex customer issues and assisted with team operations.