MihaelaBurlacu

Completed a 5-month agency recruitment assignment for Netcompany-Intrasoft, covering sourcing, screening, assessment and pipelines. Developing vanill.ai while advancing SQL, data analysis, AI automation and project management

Managed onboarding and delivery for 4 client accounts in my first month. Built CRM workflows generating 500+ qualified leads and increasing conversion by 35%, plus Looker Studio dashboards tracking adoption and churn risk.

Led and coached a 10+ person remote Sales and Operations team using KPIs, quality reviews and individual support. Oversaw $500K+ in monthly revenue and improved CSAT by approximately 20% through coaching and escalation processes.

Promoted from CSM to Team Lead, Head of Customer Success and Head of QA & Operations. Led 20+ staff and 500+ contracts, generating $700K–$3M monthly revenue. Built the first QA function for 60–80 agents and maintained 89%+ CSAT.