Malgorzata Patelka
From: Poland
Location: Barcelona, ES
On Useme since 13 November 2025
About me
I am a results-driven customer service, operations, and HR professional with 10+ years of international experience in e-commerce, logistics, FMCG, and tech. I specialize in resolving complex customer issues, conducting product compliance reviews, and optimizing processes for efficiency and satisfaction. Additionally, I have experience in recruitment, employee development, and HR project management, supporting talent growth and operational excellence. Known for high accuracy and productivity in fast-paced environments, I excel at analytical problem-solving, risk assessment, and cross-functional collaboration. Tech-savvy and detail-oriented, I thrive in remote and multicultural settings, delivering reliable results and exceptional experiences.
CV / Résumé
Apr 2022 - Now
Restricted Products Associate
Amazon
Conduct detailed product compliance reviews to ensure listing meet Amazon’s internal policies, regional legal requirements, and product safety regulations in all marketplaces.
Jun 2021 - Apr 2022
Investigation Specialist
Amazon
Conduct in-depth investigations into complex customer claims related to delivery issues, returns, faulty or fake items, damaged goods, and lost packages across multiple international marketplaces.
Nov 2020 - Jun 2021
Back Office Customer Service
Webhelp
- Managed complex customer claims, financial cases, and logistics issues (refunds, lost/damaged items, payments). - Handled financial-related cases, including payment discrepancies, refund investigations, and reimbursement approvals
Dec 2019 - Nov 2020
Customer Service Representative
Webhelp
Provided multi-channel customer support for leading e-commerce brands (Bershka and Levi’s) ensuring timely and accurate issue resolution.
Feb 2016 - Apr 2019
Recruitment & Development Specialist
Rhenus Logistics
Led recruitment and onboarding for multiple departments. Implemented process improvements for appraisal and talent development programs.