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From: Poland

Location: Kraków

On Useme since 21 September 2025

About me

I am a Customer Support and HR Specialist with 10+ years of experience in international companies and HR-tech environments. I support organizations with:

Customer care and client support (English and Polish),

Implementation and administration of HR systems (PeopleForce, SmartRecruiters, ATS),

Recruitment processes and background checks,

HR documentation, employee onboarding, and administrative support.

I have extensive experience working remotely and collaborating with international teams. I’m open to freelance projects related to customer service, recruitment, HR process management, and operational support.

CV / Résumé

Mar 2025 - Now

HR Assistant

Ventum Digital Identity

Coordinating payroll preparation and ensuring timely salary processing, Handling invoices, entering data into the system, and assisting with financial documentation,Liaising with employees on HR-related matters and providing day-to-day support

Mar 2025 - Now

Customer Support Manager (freelance)

PeopleForce LTD

Communicating with clients via chat and messaging platforms,Responding to customer questions and requests in real time,Assisting clients in navigating and using the PeopleForce system

May 2024 - Mar 2025

Customer Care Specialist

Vetineo (Respondea) |

Acting as the main point of contact for clients and providing personalized support,Managing customer inquiries via email and phone,Building and maintaining long-term client relationships,Assisting customers with product and service-related questions,

May 2023 - May 2024

Customer Relations Specialist

PetExpert by Trupanion

Managing customer inquiries related to pet insurance services,Assisting clients with claims, documentation, and policy informationEnsuring clear communication and guidance throughout the claims processMaintaining customer records and ensuring data ac

Mar 2019 - May 2023

Partner Operation Consultant

SmartRecruiters

Acting as the point of contact for SmartRecruiters partners,Assisting with system operations, integrations, and process improvements,Coordinating between partners and internal technical teams,Providing guidance on platform functionality and best prac