Kapooramber

About me

IT specialist with 7 years of experience keeping enterprise environments running — from Windows endpoints and mobile devices to Microsoft 365 and SaaS platforms. I specialize in Microsoft Intune, Active Directory, PowerShell automation, and endpoint security, with hands-on experience across Rogers Communications, Viral Nation, and Apple.

In my current role at Rogers, I maintain an 83% first-call resolution rate across 500+ users, cut patch deployment time by 30% through PowerShell automation, and reduced recurring tickets by 24% by building out a ServiceNow knowledge base of 50+ articles. I think about IT support not just as fixing problems, but as reducing the conditions that create them.

I'm comfortable operating at both L1 and L2 depth — whether that's deploying Intune policies, troubleshooting Exchange Online mail flow, managing zero-touch iOS provisioning, or scripting automated compliance checks. I hold certifications in ITIL Foundation, Microsoft Azure Fundamentals, Google UX Design.