Diego Rico
From: Colombia
Location: Poznań, PL
On Useme since 6 April 2025
About me
Bilingual anthropologist with a strong foundation in qualitative research and cross-cultural analysis, complemented by over three years of experience supporting Spanish-speaking consumers across Latin American markets. Native Latin American Spanish speaker with C1-level English proficiency and proven ability to manage detailed processes involving language, communication, and cultural sensitivity. Experienced in analyzing user feedback, handling multilingual data, and identifying trends for service improvement. Demonstrates strong attention to detail and the ability to work independently and collaboratively in multicultural environments. Currently expanding expertise in UX research processes and user-centered research focused on migration and Latin American cultural contexts.
Categories
CV / Résumé
Nov 2021 - Now
Consumer Services representantive
Newell Poland Services
Provide support (Spanish) to LATAM consumers, addressing inquiries, offering product guidance, and ensuring a positive experience through clear communication and efficient problem resolution.