Ashik ul habib
From: Bangladesh
Location: Dhaka, BD
On Useme since 31 July 2026
About me
Results-driven Customer Success Manager with extensive experience at Prime Bank PLC in client onboarding, retention, and account growth. Proven track record in driving product adoption and resolving complex escalations to boost CSAT and reduce churn in remote tech environments.
• Key Responsibility & Strategic Impact: Managed a portfolio of 150+ High-Net-Worth Individual (HNI) and corporate branch accounts, serving as the primary point of contact to ensure seamless banking experiences, account retention, and portfolio growth. • Client Onboarding & Adoption: Streamlined the client onboarding workflow for new personal and corporate accounts, reducing onboarding time by 98% and accelerating time-to-value for digital banking platform adoption (My Prime/e-Banking). • Retention & Churn Reduction: Maintained an average client retention rate of 95% by conducting quarterly relationship check-ins, anticipating client needs, and resolving critical service issues proactively.
Categories
CV / Résumé
Oct 2013 - Mar 2026
Senior Officer
Prime Bank PLC
As a Strategic Relationship Manager, I oversaw a portfolio of over 150 High-Net-Worth Individual (HNI) and corporate accounts, serving as the primary touchpoint to deliver seamless banking experiences, ensure account retention, and drive portfolio.