Location: Wrocław, PL
On Useme since 20 April 2022
I’m a linguist and musician with +10 years of professional experience in large international companies in Belgium and in Poland in various roles spanning from specialist through team leader to project manager. Passionate about lifelong learning, foreign languages, literature, near and far travels and mountain hiking.
In my corporate experience I have worked directly with Belgian, British, Dutch and Italian customers supporting claims handling, both via e-mail and phone. Next to that I have been responsible for setting up procedures, preparing and maintaining quality documentation as well as providing various kinds of administrative support to the team.
From 2020 I'm working as a project manager, delivering small- to medium-sized projects within the EMEA region, starting from setting up the team and ensuring governance through building the documentation and securing a successful delivery.
Feb 2020 - Now
Responsible for planning, executing, and delivering small to medium sized projects within the EMEA region, creating project governance and ensuring effective project communications.
Jul 2016 - Jan 2020
Responsible for managing quantitative and qualitative performance of the Customer Service Complaints team, notably for acting in compliance with the standards defined by the EUSSC Quality Management System.
Feb 2016 - Jun 2016
Continuation of previous responsibilities combined with providing training for other team members, being a point of expertise to the team, delivering excellent quantitative and qualitative results and providing administrative team support.
Oct 2014 - Jan 2016
Complaints handling representative for Dutch, English and Italian speaking markets Intake, registration and follow up of customers’ service complaints Building and maintaining a strong relationship with customers and internal stakeholders
Aug 2011 - Aug 2014
LeasePlan Fleet Management
Responsible for preparing and delivering qualitative and quantitative studies for existing clients and prospects with regards to cost-effective fleet management as well as conducting researches concerning recent developments in the automotive sector.
White papers on electric vehicles and green mobility, originally written in Dutch, published in 2013-2014.
Creating the content of Feedback Culture training and delivering the training to the European Shared Service Center associates.
Preparation of the Business Continuity Plan document establishing procedures for the European Shared Service Center in case of any disruption to the business operations.
Managing the project of creating Career Navigator - a tool for the European Shared Services Center associates to look for career opportunities within the company. Responsible for preparing and organizing the communication around the initiative.