UX/UI audit for Polish website

We’re looking for a UX designer/team (based in Poland) to deliver UX audits for our clients (mostly e-commerce). Would you be able to help us with it? If so, please share your offer and a short description of your approach.

What we need from the audit:

• understanding the target audience and website goals,

• data review (GA4/analytics: drop-offs vs. conversions),

• trust/credibility assessment,

• mobile usability check,

• optional (depends on clients needs): usability testing with target users (scenario, tasks, moderation, synthesis).

We need to know from you:

1. Pricing / packages

• audit based mainly on the designer/team’s subjective expert opinion (no data review required)

• audit without user testing (expert review + data + heuristics),

• audit with user testing (number of respondents, recruiting, remote/on-site),

• optional: IA, wireframes, Figma design, prioritization workshop, post-audit consultation

For each package please include: scope, estimated hours, delivery time, price, and what is included/excluded.

2. What you need to start from us and from the client

Access list (GA4, GTM, Search Console, Hotjar/Clarity, etc.), materials, business brief, constraints (dev capacity, brand guidelines), key metrics, etc.

3. Your recommended efficient workflow

Stages, timeline, milestones, client-side involvement, and communication setup.

4. Final report format & structure

Deliverable format (PDF/Figma/Notion), proposed structure, prioritization method (impact/effort), and how you write recommendations (issue → evidence → recommendation → expected impact → metric → validation).

If possible, please include an anonymized sample excerpt of a report.

We are not looking for website development — only UX audit services.

Preferred deliverables: a structured PDF report and annotated screenshots (or a Figma presentation). Recommendations should follow a clear format: issue → evidence → recommendation → expected impact → metric/validation.

We prefer a short kickoff call, async communication via email/Slack, and a final presentation of results.

We can provide access to GA4, GTM, Search Console, and heatmap/session recording tools (Hotjar/Microsoft Clarity) if available, plus business context and key KPIs.

UX audit of the website (desktop + mobile)

GA4/analytics review: drop-off points, conversion funnel, key pages performance

Trust/credibility assessment (social proof, reviews, clarity of messaging, transparency)

Mobile usability review (navigation, readability, product selection, checkout usability)

Heuristic evaluation and list of UX issues with severity levels (high/medium/low)

Prioritized recommendations (impact/effort, quick wins vs long-term improvements)

Optional (depending on client needs): usability testing with target users (remote, tasks + interviews, synthesis)