Website / platform for handling complaints and service requests

Hello,

I am looking for a programmer to work with me on developing a web platform/website. I am a UI/UX Designer and I will be the one to design how the application works, how it should look, etc. I will also take care of customer contact.

In addition to the creation of the platform, it will also be developed and managed by us, so I am looking for a person for long-term cooperation.

Description and sample operation of the platform:

The platform is to be used for communication between the electric scooter service and the customer who wants to report a defect in his scooter / component.

An example of the complaint process handled by the platform is as follows:

Simplified version of the platform.

CUSTOMER

The customer reports a defect in his device by filling out the service form, providing:

- his contact information

- the address from which the equipment is to be collected by him/her

- date and time of day - information about when the courier is to arrive

- description of the defect

- serial number of the scooter

In addition, the customer must be able to upload a pdf file or photo of the invoice, photos and videos of the equipment malfunction. After submitting the claim, the customer receives a link, after clicking on which he can see the current status of his claim. He is also informed of any status change by email. In the case of a paid repair, he receives an email with a repair quote.

When the repair is completed, he receives an email informing him about the closure of the service event along with the repair report.

SERVICE INTERFACE

The service desk receives a service request sent by the customer. It must be able to refer to the request, accept it, reject it, change the status. The whole thing must be archived - all stages with the date and time of their changes.