German Customer Support ecommerce store

Hi! We are looking for a reliable person to handle customer support in German for our online store.

Workload:

About 1 hour per day

Weekends optional (you can reply on Monday, but there will be more messages)

Working hours are flexible, but ideally you check messages a bit in the morning and a bit in the evening

Important: customers should not wait longer than 20 hours for a reply

Tasks:

Replying to customer emails in German

Simple Shopify tasks (editing orders, cancellations, checking order status)

Later possibly Instagram DMs (for now ONLY email support)

Requirements:

Experience in customer service

Shopify experience

Good written English for internal communication

What we offer:

Stable daily workload

Clear instructions & templates

Fast communication

Flexible and friendly working environment — we’re easy to work with and open to discussing your availability and rates

A fair offer and good conditions for the right person

If you're interested, please send us:

A short intro about you

Your daily availability

Previous customer support experience

We look forward to working together!

Info from Useme:

If you live in Poland, only apply for this job if you have:

- a valid student card (and you are under 26 y.o.);

- a current job based on umowa o pracę or umowa zlecenia;

- your own business.